Art proof approval time typically takes 48 hours or less. Our processing time for the awards is 7-10 business days, after the final proof is approved. After the award is completed, it will ship to you within 5-10 business days depending on the shipping method you choose and your location.
Yes, we do ship internationally. To check if we ship to your country, Please create an account by clicking the "Log In" link at the top of our site. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
Click the "Log In" link at the top of our site to view orders you have placed. Then click the "cancel order" link to find and edit your order. Please note that once an order has begun processing, you can no longer edit or cancel the order.
Because our awards are custom, we do not accept returns. If a proof approval is generated at the time of receipt of proof the customer states they would no longer go through with the order the customer will be charged a $25 processing fee and all other funds will be refunded.
Once the vendor provides proof approval the order goes into production then a refund cannot be requested.
Click the "Log In" link at the top of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.